Now Hiring - Customer Service Account Manager in Berlin, MA

As a Customer Service Account Manager, you are responsible for overseeing the day-to-day account activities of Donahue-Corry’s customers and engaging with customers on behalf of the company.

Your role is vital in helping the company retain our customers. You must relate with customer to understand what their specific needs are and to enable the company to meet those needs. You will be working closely with our sales team and our key vendors to ensure customer satisfaction. Duties include:

· Operate as the lead point of contact for all matters specific to your accounts in conjunction with the sales team

· Work with sales team, management, coworkers & vendors to find appropriate solutions

· Determining the quickest, most effective ways to answer the customer’s questions

· Escalation queries and concerns with the appropriate parties

· Oversee Customer Follow Up

· Vendor Follow Up

· Order Processing

· Invoicing

· Estimations

· Inventory Management

· Commission Pay Management

· Provide required support for company’s operations as a very important team player

· The position requires someone who is comfortable working as part of a team and independently in a small office setting.

It is important to have an outgoing and positive attitude in order to provide the highest level of customer service to our customers, vendors & prosper within the culture of Donahue-Corry. Having the following qualities will be most important to being successful in this role:

· Positive attitude

· Kindness

· Outgoing

· Great understanding of conflict resolution

· Being able to trouble shoot common issues

· Good organization ability

· Top level accuracy & attention to detail

· Interpersonal & customer service skills

· Time-management skills and ability to prioritize work

· Ability to prioritize daily tasks appropriately

· Demonstrate problem-solving skills

· Attentiveness & patience

· Strong knowledge and use of Microsoft Excel, Word and Outlook

· Working knowledge of QuickBooks or the ability to learn new data entry software proficiently.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 3 years (Required)

Work Location: One location